Terms & Conditions

Nature of Agreement

Please read these terms and conditions (“Terms and Conditions”) carefully before using this website which you are accessing at the URL www.springvalecare.com (the “Site”). Use of the Site constitutes your acceptance of the Terms and Conditions and your agreement to enter into a legally binding agreement (“Agreement”) withSpringvale Care (“we”/ “us”).

Site Ownership

The Site is owned and operated by Springvale Care Ltd, a Limited Liability Partnership incorporated in England and Wales with company number 11341248 whose registered office is at 2nd Floor, The Priory, Stomp Road, Burnham, Bucks, SL1 7LW trading asSpringvale Care.

Acknowledgement of Intellectual Property and Proprietary Rights

The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (“Content”) are owned by us and our licensors.

We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

Nothing in these Terms and Conditions grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

The “Springvale” logo and trading name “Springvale Care” are our trademarks (the “Marks”). You acknowledge our ownership of the Marks and agree not to display or use in any manner the Marks without our prior written permission.

Using the Site

You may use the Site and the Content for non-commercial use only, and may not use the Site or any part of the Content for redistribution, retransmission, publication of any downloaded material, or otherwise reproducing in any medium or format whatever, without our prior written consent.

We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.

As a condition of your use of the Site, you agree to comply with our Privacy Policy available at http://www.springvalecare.com/about-us/privacy-policy/.

Submitting information to the Site

While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

Accuracy of information and availability of the Site

We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

We may suspend or terminate access or operation of the Site at any time as we see fit.

Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

  1. losses that were not foreseeable to you and us when these Terms and Conditions were formed;
  2. losses that were not caused by any breach on our part;
  3. business losses; and
  4. losses to non-consumers.

Events beyond our control

We are not liable to you if we fail to comply with these Terms and Conditions because of circumstances beyond our reasonable control.

Rights of third parties

No one other than a party to these Terms and Conditions has any right to enforce any of these Terms and Conditions.


No changes to these Terms and Conditions are valid or have any effect unless agreed by us in writing or made in accordance with this paragraph.

We reserve the right to vary these Terms and Conditions from time to time. Our updated Terms and Conditions will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms and Conditions from time to time to verify such variations.


We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.