FAQs

At Springvale Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We provide palliative care for those who are nearing the end of their life. We endeavour to make a person’s last days, weeks or months as comfortable as possible and extend our support to loved ones during this time.

We offer respite care at Springvale Care Home. As demand for respite care can be high, we recommend getting in touch with us well in advance to discuss your needs. Prior to admission we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved one at home and who needs a well-deserved break.

We support residents’ overall well-being through outcome-focused care that is tailored to each individual’s needs, goals and preferences. Our team provides high-quality personal, mobility and medical care to reduce daily stresses, while also supporting residents’ mental, physical and emotional well-being. Through our all-inclusive facilities and varied activities programme, residents are encouraged to socialise, continue their hobbies, learn new skills and enjoy meaningful experiences. By focusing on positive outcomes, we help residents live life in a way that feels fulfilling, independent and true to them.

Our care plans are tailored to each individual and are assessed regularly to ensure that they continue to fulfill residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and well-being demands change over time, therefore our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

While we do not offer residential care at this home, we are happy to explain the difference between residential and nursing care to help families make informed decisions. Residential care provides 24-hour support for individuals who only need help with personal care or mobility, but do not require regular medical attention. Nursing care also offers 24-hour support, with the added benefit of a registered nurse on site day and night to provide medical care and clinical support. At our home, we specialise in nursing care to support residents with more complex health needs.

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet and shower.

Residents are encouraged to bring personal items and small pieces of furniture to help make their room feel like home. Photographs, decorations and familiar belongings can make a real difference to comfort and well-being. All rooms and electrical items provided by the home are PAT tested, and all furniture meets UK fire safety regulations. Our team is happy to offer guidance on bringing in personal items to ensure everything remains safe and suitable.

Residents are encouraged to take part in a wide range of group activities and events, supported by our dedicated Activities Co-ordinators. From pet therapy, arts and crafts and film nights to gardening, exercise sessions, games, quizzes and live entertainment, there’s always something to enjoy. Our minibus is also available for regular outings and community trips, giving residents the opportunity to get out and about, explore the local area and enjoy time beyond the home.

Yes, we have a friendly, professional on-site hairdresser here to provide residents with a variety of hair and beauty services so that they can look and feel their best.

Our in-house chefs and kitchen team cater to a wide range of dietary needs and preferences. This includes textured food for residents who may find swallowing difficult, support for residents with feeding tubes, as well as vegetarian, vegan and other specialist diets. We provide a varied seasonal menu for breakfast, lunch and dinner, with snacks and drinks available throughout the day.

Meals can be served in the dining area, in the resident’s rooms, or in the garden during the summer months. Residents can also spend time in the private dining room with loved ones.

We provide a range of facilities for all of our residents. We have an in-house hair & beauty salon, as well as a cinema room, communal and private dining rooms, activities programme, Library, and private garden with multiple footpaths for residents to pursue their hobbies and interests.

All fees related to the care agreement will remain in place until the following week. During this period, loved ones are required to remove all personal items from the room.

Get in touch with our team for more information.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect.

The current fee uplift is effective in April each year.

For further information please contact us.

In Scotland, care home fees are assessed based on an individual’s income and assets. The Scottish Government has a system in place for assessing an individual’s ability to pay for their care home fees, which is based on the principle of “fair and affordable contributions.”

The assessment process takes into account an individual’s income, savings, and capital assets, such as property and investments. The amount of contribution that is expected to be made towards the care home fees is calculated based on these factors.

If an individual’s income and assets are below a certain threshold, they may be eligible for financial assistance from the Scottish Government to help pay for their care home fees. The government may pay some or all of the care home fees, or provide a contribution towards them. Get in touch with the team for more information

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

If a resident’s circumstances change or funds begin to run low, our team will work closely with residents and their families to explore the support options available. This may include discussing eligibility for local authority funding or alternative financial arrangements. We aim to make any transition as smooth and supportive as possible, and we encourage families to speak with our team early so we can offer guidance and reassurance every step of the way.

When you pay your weekly care home fees at Springvale this includes your accommodation, all meals, snacks, and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where applicable).

All care and support are also included within your weekly fees, although some additional medical services such as dental care or chiropody may come at an extra cost. We try to accommodate all our resident’s requests but some may incur additional charges.

Please contact the team for more information regarding this.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover part of their care home fees. The amount of funding will depend on the individual’s means.

In the event of an emergency admission, we recommend bringing any prescribed medication, relevant medical documents, mobility aids such as walking sticks or frames, and essential personal items including toiletries. Comforting personal belongings, such as photographs or familiar items, are also encouraged to help residents settle in more easily. Our team will support you throughout the process and can advise on anything else that may be helpful, ensuring the transition is as smooth and stress-free as possible.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them. Please get in touch if you’d like to see our home for yourself.

We welcome well-behaved pets to visit our home, and also live with our residents if they so choose. We also host regular pet therapy sessions where friendly animals visit to boost wellbeing. Please get in touch if you would like to discuss this in more detail.

Yes, we allow prospective residents to schedule a trial stay for a 6-week period so that they can experience what life will be like at Springvale before making the decision to move in permanently.

Yes. Springvale Care Home is regularly inspected by the Care Inspectorate to ensure our care home in Lennoxtown continues to meet a high standard of care in all areas of the home.